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Service Technician


The Service Tech is responsible for providing superior customer service while supporting the service department with the troubleshooting of systems, performing upgrades and system repairs. 

DUTIES & RESPONSIBILITIES (Including but not limited to)

  • Handle customer complaints or concerns promptly, proactively and professionally to maintain good long-standing customer relationships. 
  • Keep customers informed of the status of their service needs in a timely manner.
  • Ensure customer satisfaction and the timely completion of service tickets.
  • Troubleshoot, perform system discovery, repair and recommend upgrades to clients to improve their system performance and experience.
  • Conduct quality control to ensure technical standards are met and including Network, OVRC, and documentation standards.
  • Identify consistent or recurring service issues and communicate suggestions for system improvements to the operations manager and the design department.
  • Maintain training in company standards and procedures.
  • Stay current on industry trends, new innovations, materials, tools and processes. 
  • Understand industry regulations, restrictions and laws and ensure the company’s adherence to these regulations.
  • Maintain strong relationships with manufacturers, dealers, and Sales Representatives.
  • Assist Service Manager with Quality Control to determine if projects are ready to turn over to the service department.


  • 3+ years as an Installation Technician in custom high-end residential Audio Video systems or combination of two-year electronics degree and one year of field experience.
  • Must possess understanding of signal flow and electronic systems including automation, lighting, digital video distribution systems, distributed audio systems, & integration of other sub systems.
  • Ability to read and comprehend engineering drawings and specification sheets.
  • Proficient with hand power tools used to complete physical installations of speakers, displays, equipment racks and ventilation system.
  • Physical requirements include standing, sitting, walking, bending, climbing, reaching and lifting 80 lbs.
  • Required Certifications: Savant Fundamentals, Parasol Pioneer Program, Control 4 Associate Installer, Savant Troubleshooting 
  • Preferred Certifications: Control 4 Automation Programmer, Control 4 PCNA

Apply Today

In order to submit your application, please send your resume to .

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