Location: Main Office Reports To: Operations Manager Classification: Hourly
POSITION SUMMARY
The Project/ Service Coordinator responsibilities will be to coordinate scheduling of service requests and projects. For Project Coordination, they will work closely with project managers to create comprehensive action plans concerning resource scheduling, timeframes for projects, and materials acquisition. For Service Coordination, they will be responsible for responding to client calls and emails regarding service and warranty requests, scheduling of technicians, and invoice coordination with the accounting team.
DUTIES AND RESPONSIBILITIES (Including but not limited to)
Product coordination for projects and service.
Scheduling of production technicians on projects.
Scheduling of service technicians for service and warranty visits.
Client follow-up regarding service by email or phone call.
Initial simple and brief trouble shooting of systems to determine the level of service required for clients.
Coordinate project schedules and input new information into the system.
Maintain communication with Project Managers on current projects, coordinate team members, and assist in keeping expected timelines.
Maintain paperwork related to service and projects in all company used systems.
Follow-up with technicians for notes pertaining to service visits or project current status.
Be the main point of contact related to projects and service.
Communicate with clients as needed to obtain their requested timelines, help them to understand the scope of work to be performed, gather any client requirements, or any other pertinent information.
Contact clients to remind of upcoming visits and related fees as applicable.
Provide assistance to Managers (Project & Service) with invoicing and project tracking.
ACCOUNTABILITY
The Project/ Service Coordinator is accountable to the Operations Manager.
REQUIREMENTS
Computer literacy to include data entry, typing, and basic spreadsheet and word processing knowledge.
Time management and organizational skills with the ability to employ multiple organizational methods that lead to completion of projects and tasks in an efficient and timely manner.
Strong written and verbal skills when communicating with clients and/ or company personnel.
Ability to communicate clearly with both company personnel and clientele including the ability to explain complex concepts in simple terms to customers in order to work through problems.
Effective analytical and problem-solving skills.
Basic system troubleshooting knowledge preferred (Savant and Control4) but not required.
Knowledge in Accounting best practices (billing and invoicing) a plus.
